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Service, Repair, and Warranty Information

Mikado USA Service Center

Mikado USA is currently the only authorized service/repair center authorized by Mikado Model Helicopters GmbH to address any repair, service, and warranty issues on all genuine Mikado-branded products purchased in North America.

Should you have any issues with your Mikado product, simply contact us and provide us with a detailed explanation of the problem, your purchase receipt, and your contact information. In the case of V-Bar issues, please also provide us with your Serial Number and software version. Our qualified support team will respond back to you within 48 hours to assist you.

Grey Market Repairs

Mikado USA does not perform repairs on items that were purchased from non-authorized Mikado USA Dealers in North America. For a list of all authorized Mikado USA dealers please refer to our dealer page. Items sent to Mikado USA and determined to be Grey Market products will be returned without repair. 

Shipping

No packages will be accepted by Mikado USA without a valid reference number. Our support staff will provide a reference number to you through email. We recommend that you ship packages to Mikado USA via UPS, USPS, or FedEx using an automated tracking system and insured service. Mikado USA will not be responsible for any merchandise lost in transit.

Service/Repair Cost

V-bar and YGE Diagnosis: $35 + Shipping

All other services: Please ask us for a quotation before sending your items in.

Shipping charges on any and all warranty issues in North America will be covered by Mikado USA. However, shipping charges on all other services will be born by the customer. Expedited shipping is available at an additional cost.

For all other questions regarding servicing of Mikado-branded products, please contact us directly at your convenience.

Thank you.

Mikado USA Support Team